TOF Care
Welcome to TOF care. You'll find all the service information you need for TOF appliance.

Customer Service Centre

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Warranty Information

TOF Warranty Policy

Please retain your Guarantee card and the Purchase Receipt as proof of purchase in order for your guarantee to be valid. These documents must be presented in the event of making a claim under the terms of the TOF Guarantee.

TOF Guarantees all products against defects caused by faulty workmanship and materials for twelve months domestic use, (3 months commercial use) from date of purchase. Scroll down to see a list of products with an Extended Warranty.

During this guarantee period TOF will REPLACE any defective product. However, if the product includes a number of accessories, only the defective part or accessory will be replaced. TOF reserves the right to make minor adjustments instead of replacing the product or accessory. Packaging, instructions, recipes etc. will not be replaced unless faulty.

Subject to your statutory rights as to the merchantable quality of the product or accessory. In the event of a product or accessory being replaced during the guarantee, the guarantee on the replacement will expire at the original date, i.e., 12 months from the original purchase date.

This Guarantee excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons. The replacement Guarantee also excludes breakages and consumable items such as kneading blade and pan.

If failure or fault occurs, please call our Customer Service Centre